We are Aragma Experiences Private Limited. Our website address is: https://arag.ma

Collection and use of personal information

While you visit our site or communicate with us on any channel, we and/or our partners may collect the following information: 

• Products you have viewed and ordered
• Contact information including email and phone number
• Location, IP address, browser information 
• Shipping address

We may also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we and/or our partners may request you for information including but not limited to your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We use this information for various purposes including but not limited to the following: 

• Send you information about your account and orders
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account
• Comply with any legal obligations we have, such as calculating taxes
• Improve our offerings
• Send you marketing messages if you choose to receive them, via various channels like Phone, SMS messages, Email and WhatsApp communications. 

We share information with third parties who help us provide our orders and services to you, including analytics providers like Google Analytics and CRM tools like Zoho, Interakt. 

Payments

We accept payments through RazorPay. When processing payments, some of your data will be passed to RazorPay, including information required to process or support the payment, such as the purchase total and billing information. Read their terms here: Terms & Conditions (razorpay.com)

Data retention

Any data you leave with us via this site or any other communication channel with us  is retained indefinitely. This is so we can recognize you and action any follow-ups automatically for your convenience. We also store personal information provided by you on our systems, that is used by our team and website administrators.

If you have provided us any personal data, you can request that we erase any personal data we hold about you by contacting us via information provided on this site. This does not include any data we are obliged to keep for administrative, legal or security purposes.

Cookies

We use cookies on our site, and these are for your convenience so that you do not have to fill in your details. This section explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. Your consent for cookies applies to the following domains: https://arag.ma, https://aragmaexperiences.com, https://aragmafoodstudio.com. 

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Essential Cookies: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Cookies for Statistics and marketing: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyse how well the website performs and where it needs improvement and enables us to provide marketing services to you. 

The information stored in these cookies may also be used by our partners as outlined in the sections on use of personal information above. 

Your browser provides you different methods to block and delete cookies used by websites. You can change the settings of your browser to block and delete cookies used by us.